1. Getting off the plane
You disembark by jet bridge or stairs depending on where the plane parks. It's a short walk to the arrivals building — no internal train or shuttle.
2. Immigration
First stop. Hand over your passport and the e-ticket QR, they take your photo, and you're through. In high season there can be a queue — another reason your pickup shouldn't depend on exact minutes.
3. Luggage
There's a baggage belt area. Check the screens for your flight and wait for your bag. Trolleys are usually available; if a porter helps, the customary tip is a dollar or two per bag.
4. Customs
After collecting your bags you pass through customs. Usually you hand over the declaration and continue. Sometimes there's an inspection — if you have something to declare, declare it.
5. The exit: this is where your driver is
Walking out of arrivals, the important part begins: finding who's waiting for you. With a booked transfer there's someone holding a sign with your name. If you don't see the sign, don't wander — message us on WhatsApp with your flight number and it's sorted in a minute.
What to avoid on the way out
- —Don't accept the first car that approaches you without an agreed price.
- —Don't let someone “help” with your luggage unless they're part of your service.
- —Don't pay anyone in advance who hasn't given you a receipt.
Total time
From stepping off the plane to sitting in the car is usually 30–45 minutes without big queues. Then add your drive: about 30 minutes to Bavaro, 25 to Cap Cana, 50 to Uvero Alto.
Frequently asked
Is Punta Cana airport big?
No — it's manageable and everything is close together: arrivals, immigration and exit are all in the same complex.
How do I find my driver?
By the sign with your name at the arrivals exit. If you can't spot it, message us on WhatsApp with your flight number and we'll tell you the driver's name and the vehicle.