Help & FAQ
Frequently Asked Questions
Everything you need to know about your private VIP transfer in Punta Cana and the Dominican Republic.
Bookings & Logistics
Can I cancel or modify my reservation?expand_more
Yes! You can modify your date, vehicle, passengers, or flight details directly from Manage My Booking (/gestionar), or review our Cancellation Policy for refund terms based on how early you notify us.
What happens if my flight is delayed?expand_more
We continuously monitor your flight in real time. If your arrival is delayed, your private chauffeur will automatically adjust pickup timing with no extra waiting charges.
Can I make a last-minute booking?expand_more
Yes, last-minute bookings are welcome and subject to real-time fleet availability.
How will I receive my booking confirmation?expand_more
You will receive an instant email and WhatsApp confirmation containing your booking code, meeting point instructions, driver details, and downloadable ticket.
Which Dominican airports do you serve?expand_more
We provide private transfers to and from Punta Cana (PUJ), La Romana (LRM), and Santo Domingo Las Américas (SDQ).
Service & Amenities
Do you operate 24 hours a day?expand_more
Yes! Transfers operate 24 hours a day, 7 days a week. Our online booking desk and dispatch team operate from 8:00 AM to 9:00 PM local time.
Can I bring extra luggage or sports gear?expand_more
Standard luggage is included with no extra cost. If you are bringing golf bags, surfboards, or baby strollers, let us know during booking so we allocate the best vehicle.
Do you provide complimentary child seats?expand_more
Absolutely! We provide clean baby car seats and booster seats at zero additional charge. Just select them when customizing your transfer.
Do the chauffeurs speak English?expand_more
Yes, our drivers speak conversational English to ensure seamless communication, airport meet-and-greets, and pleasant journeys.
Payments & Pricing
What payment methods are accepted for the remaining balance?expand_more
You only pay a small deposit online via PayPal to guarantee your vehicle. The remaining balance can be paid directly to the driver on arrival via cash (USD) or credit card.
Are there late-night surcharges?expand_more
Transfers starting after 11:00 PM may have a small night surcharge of $5 to $15 USD depending on distance.
Do you offer private group discounts?expand_more
Yes, we have preferential rates for conventions, weddings, and large travel groups. Contact us directly for a customized quote.
Safety & Insurance
Are vehicles insured and officially licensed?expand_more
Yes, every vehicle in our fleet is fully licensed by tourist authorities and protected by comprehensive passenger liability insurance.